Online Dispute Resolution | European Commission

The European Online Dispute Resolution (ODR) Platform will be discontinued as of 20 July 2025, following the adoption of the Regulation - EU - 2024/3228 - EN - EUR-Lex

You can use the platform until 19 July 2025, but you can no longer submit new complaints. We invite you to get informed on the other means of consumer dispute resolution.

Pursuant to Article 2(4) of the Regulation 2024/3228/EU, all users information, including personal data will be deleted on 20 July 2025 at the latest. We therefore ask you to export all data relevant to your case before 19 July 2025.

If you have any difficulties downloading your data from the European ODR Platform, the European Commission will assist you. Please send an email to JUST-EC-ODR-REPEAL@ec.europa.eu and we will reply to you in 15 working days. Kindly note that this mailbox is only available for requests related to downloading the data, as explained above. Unfortunately, we will not be able to respond to any other requests that will arrive to this mailbox.

If you have a consumer problem, you may find useful advice on the Your Europe website. If you want to contest an unjustified restriction of your content or your account by the provider of an online platform, you could reach out to an out-of-court dispute settlement body, certified pursuant to Article 21 of Regulation (EU) 2022/2065 (Digital Services Act). The European Commission publishes a list of these bodies on its website. .

Our privacy statement is available here..

For any other assistance until 19 July 2025, please get in touch with your national contact point. The Commission will cooperate with the national contact points in the new information website helping consumers to find appropriate dispute resolution tools.

Reports and statistics

Number of complaints by country
Percentage of national and cross-border complaints
Top 10 most complained about sectors

Number of complaints by country

Country of trader
	#																															TOTAL
Country of consumer
		-	1	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	1
		-	66	-	-	1	1	-	-	-	-	-	-	2	-	-	-	10	-	-	-	-	-	-	-	-	-	1	-	-	-	81
		-	1	8	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	9
		-	4	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	4
		-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	0
		-	4	-	-	-	2	-	-	-	-	24	-	-	-	2	-	4	-	-	-	-	-	-	-	-	-	-	-	-	-	36
		-	2	-	-	-	-	1	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	3
		-	2	-	-	-	1	-	-	-	-	-	-	-	-	-	-	1	-	-	-	1	-	-	-	-	-	-	-	-	-	5
		-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	0
		-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	0
		-	3	-	-	-	-	-	-	-	-	-	-	-	-	-	-	4	-	-	-	-	-	-	-	-	-	-	-	-	-	7
		-	3	-	-	-	-	-	-	-	-	-	6	-	-	-	-	1	-	-	-	-	-	-	-	-	-	-	-	-	-	10
		-	2	-	-	-	-	-	-	-	-	-	-	2	-	170	-	1	-	-	-	-	-	-	-	-	-	-	-	-	-	175
		-	3	-	-	-	2	-	-	-	-	1	-	1	11	1	-	8	-	-	-	-	-	4	-	-	-	-	-	170	-	201
		-	-	-	-	-	-	-	-	-	-	-	-	-	-	3	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	3
		-	-	-	-	-	2	-	-	-	-	-	-	-	-	-	-	1	-	-	-	-	-	-	-	-	-	-	-	-	-	3
		-	3	-	-	-	22	-	-	-	-	1	-	225	-	-	-	7	1	-	-	-	-	-	-	-	-	-	-	-	-	259
		-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	0
		-	1	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	1
		-	1	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	1
		-	-	-	-	-	-	-	-	-	-	-	-	-	1	-	-	8	-	-	-	-	-	-	-	-	-	-	-	-	-	9
		-	1	-	-	-	-	-	-	-	-	-	-	-	-	-	-	1	-	-	-	-	-	-	-	-	-	-	-	-	-	2
		-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	4	-	-	-	-	-	1	-	-	-	-	-	-	-	5
		-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	1	-	-	-	-	-	-	1
		-	2	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	12	-	-	-	-	-	14
		-	1	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	1
		-	1	-	-	-	-	-	-	-	-	-	-	-	1	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	2
		-	3	-	-	-	-	-	-	-	-	-	-	-	-	-	-	1	-	-	-	-	-	-	-	-	-	-	1	-	-	5
		-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	0
		-	2	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	2
	TOTAL		0	106	8	0	1	30	1	0	0	0	26	6	230	13	176	0	51	1	0	0	1	0	5	1	12	0	1	1	170	0	840

Top 10 most complained about sectors

Name of sector	Number
Package travel	237
Electronic goods (non-ICT/recreational)	183
Cultural and entertainment services	135
Leisure goods (sports equipment, musical instruments, etc)	42
Food - Bread and Cereals	27
Clothing (including tailor-made goods) and footwear	20
Language, driving instruction and other private courses	20
Furnishings	14
Food - Fruit and vegetables	11
Electricity	11

Package travel - 27.75%

Electronic goods (non-ICT/recreational) - 21.43%

Cultural and entertainment services - 15.81%

Leisure goods (sports equipment, musical instruments, etc) - 4.92%

Food - Bread and Cereals - 3.16%

Clothing (including tailor-made goods) and footwear - 2.34%

Language, driving instruction and other private courses - 2.34%

Furnishings - 1.64%

Food - Fruit and vegetables - 1.29%

Electricity - 1.29%

Percentage of national and cross-border complaints

86.27%

13.73%

Cross border

86.27% (779)

National

13.73% (124)

4th Report on the Functioning of the Online Dispute Resolution platform

English (639.8 kB - PDF)

3rd Report on the Functioning of the Online Dispute Resolution platform

English (667 kB - PDF)

Implementation Report on the European Framework for Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR)

English (962 kB - PDF)

2nd Report on the Functioning of the Online Dispute Resolution Platform

English (903 kB - PDF)

1st Report on the functioning of the online dispute resolution platform

English (645.6 KB kB - PDF)