For this, click on the button “Request modification”. You will go to the following screen:

What can be modified on this screen depends on your account type:

·         If you have an old username of the form w015xxxx, you can modify your name, email address, Organisation, postal address phone and fax.

·         If you have a new username belonging to the "external" domain, you can modify your Organisation, postal address phone and fax. Your name and email address cannot be modified on AWAI; you must go to the EU Login page for this!

Please note that this request cannot be used to declare a new user. AWAI accounts are strictly personal and therefore cannot be passed from one user to the next.

If necessary, you can modify your Organisation by selecting a new one from a list which will pop-up if you click on "Select the organisation" button:

If you don’t find your Organisation on the list, you can click on "More organisations" to see additional ones (that may not be suited for your applications).

Finally, if you don’t find it there, you will be given the possibility of declaring a new one by clicking on "My organisation is not on the list".

There you will be shown a form to fill in. Please note that the field Country relates to that of the Postal Address' country, and not that of the one the organisation it represents.

In the case when you declare a new organisation, your request will be set “pending” until the administrator will have accepted your new organisation. Once the administrator will have been accepted it, you will receive instructions by email on how to resume your request.

Please note however that this is a legally complex and time consuming procedure: the new Organisation needs to be legalised by a validation authority.

If you have chosen ISAMM and “A member of an economic operator” as ISAMM user profile, you will not be given this possibility to click on "Use organisation's address".

After making the all necessary modifications on your personal information, click on “Next” to go to the next page; there you will see in parallel your old and new information. If everything is OK, click on “Submit” to submit your request.

What happens next depends on several parameters:

If your modifications are trivial (for example your phone number), the request is executed automatically. A document will be generated; you may click on "Download document" (the form will also be sent to you via email) in case you need it for your records.

If you have modified your Organisation, then the system will evaluate (based on the applications you normally have access) whether this change is essential or not. If this is indeed the case, your request will be forwarded to a responsible authority (National User Administrator or the AWAI Team of DG AGRI) for validation.

A document will be generated. Please click on "Download document" (the form will also be sent to you via email); print it, sign it and then follow the instructions indicated in the last page of the form:

·         Either scan it and upload it back to the portal:  find the Edit/Resume icon on the Personal details menu or under "My past requests") and you will see a button to upload your scanned document.

                               

Select the document you scanned duly signed, click on "Next" to have a final view on your request and then push "Submit".  Before submitting, you will be given the possibility of adding some comment if you wish. A confirmation message will be sent after submission via email.

·         Or submit it to your NUA.

You will be informed as soon as your request is accepted.